Frequently Asked Questions (FAQs) at heritage-wears.com

Welcome to heritage-wears.com, your premier online destination for a delightful collection of the finest Joules products. We are dedicated to providing a smooth and enjoyable shopping experience. If you have any questions, you will likely find the answer below.

General Questions

What is heritage-wears.com?
heritage-wears.com is an official online retailer specializing in the full, curated range of Joules products. We offer direct access to their iconic collections, from stylish clothing and footwear to beautiful homeware and accessories, all delivered with care.

Are the products on your site authentic Joules items?
Absolutely. We are an authorized stockist of Joules. Every product you purchase from heritage-wears.com is guaranteed to be 100% authentic, sourced directly to ensure you receive the genuine quality and design Joules is famous for.

Ordering & Payment

How do I place an order?
Placing an order is simple. Browse our collections, select your desired items and sizes, and add them to your shopping bag. Proceed to our secure checkout to enter your delivery details and choose your preferred payment method.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure payment through PayPal. All transactions are encrypted for your security.

How can I check the status of my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your parcel’s journey. You can also view the status of all your orders by logging into your account on our website.

Do you offer gift wrapping?
Yes, we offer a gift wrapping service for a small additional charge. You can select this option for individual items during the checkout process, making your thoughtful gift ready to present.

Delivery

What delivery options are available?
We offer a range of convenient delivery services to suit your needs, including Standard and Express delivery. For full details on the services available to your location, delivery timeframes, and any applicable charges, please visit the Delivery Information section of our website.

Do you deliver internationally?
Yes, we deliver to many international destinations. The available services and delivery times will vary depending on the country. You can view all the options and costs for your specific address during the checkout process before you finalize your purchase.

Returns & Exchanges

What is your returns policy?
We want you to love your purchase. If you are not completely satisfied, you can return unworn, unused items in their original packaging with tags attached within a specified period for a full refund or exchange. For a complete, step-by-step guide, please see our dedicated Returns Policy page.

How do I start a return or exchange?
The easiest way is to initiate your return through our online Returns Portal. You will need your order number and email address. The portal will guide you through the process and provide you with a returns authorization and the necessary instructions.

My item is faulty. What should I do?
We sincerely apologize if you have received a faulty item. Please contact our Customer Service team immediately through the website. We will arrange a swift return and process a replacement, repair, or full refund for you as appropriate.

Account & Website

How do I create an account?
You can create an account during checkout or by visiting the ‘My Account’ section on our website. Having an account allows you to track orders, save your details for faster checkout, and manage your preferences.

I’ve forgotten my password. How can I reset it?
On the login page, click the ‘Forgot your password?’ link. Enter the email address associated with your account, and we will send you a secure link to create a new password.

How can I update my marketing preferences?
You can manage how we contact you at any time. Log into your ‘My Account’ section to update your preferences for email newsletters and updates. You can also unsubscribe by clicking the link at the bottom of any marketing email we send.

Product & Sizing

How do I find the right size?
To help you choose the perfect fit, each product page has a detailed size guide. We recommend consulting this guide and comparing your measurements to our charts before ordering. If you are between sizes, we often suggest sizing up for a more comfortable fit.

Are your products true to size?
Our goal is for all items to fit as expected. We provide comprehensive size guides and customer reviews, which often include helpful feedback on fit, to assist you in making the best choice.

Can I request a product that is out of stock?
While we cannot guarantee restocks, you can often register your email address on the product page to receive an automatic notification if the item becomes available again.

Further Assistance

How do I contact Customer Service?
For any questions not covered here, our friendly Customer Service team is ready to help. Please reach out to us through the contact form on our website. We strive to respond to all inquiries as quickly as possible.

Where can I find your full Terms & Conditions and Privacy Policy?
Our complete Terms of Website Use, Privacy Policy, and Cookie Policy are accessible via the links at the bottom of every page on our website. We encourage you to read these to understand your rights and how we protect your data.

Thank you for shopping at heritage-wears.com. We are committed to bringing you the joyful spirit of Joules with exceptional service.